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Registration and Log-In
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Whill
Supreme Chancellor (Site Admin)


Joined: 14 Apr 2008
Posts: 4232
Location: Columbus, OHIO, USA, Earth, The Solar System, The Milky Way Galaxy

PostPosted: Tue Dec 19, 2017 2:31 pm    Post subject: Registration and Log-In Reply with quote

Please see the phpBB forums FAQ for general assistance with Registration and Log-In Issues. If you are having trouble registering or logging in, please also see below. If you have registered but can't remember your log in credentials, please do not try to register again without first following the steps below.



Here are the Registration Agreement Terms.

Loc Taal wrote:
Registration Process
I've modified the registration process so that it just sends an email to the admins. The admins then have to manually create the account. This is more manual, and new people registering will have to wait for their account to be created, but I'm hoping that it cuts down on the number of spambots around here.

The registration requests are now forwarded to me and I manually create new accounts, which is laborious but does minimize spammers getting registered. I try my best to complete all legitimate, non-duplicate registration requests within 72 hours, which then sends the email with the activation link to the registrant. You must click the activation link in the email you get to complete the registration. Please watch for it and make sure it doesn't go to spam or junk folders.

Please change your password after activating your registration!



FORGOTTEN LOG-IN CREDENTIALS Process - Please follow these steps when you can't Log In because you have forgotten your username or password. If a step doesn't resolve the issue, please try the next step.
    1. If you remember your Rancor Pit username and email address on your user account but not your password, please use the "I forgot my password" process to enter your username and email address to reset your password.

    2. If you remember your username but forget your password and the email address, then please try all your possible email addresses in the "I forgot my password" process until you get one that the system indicates does have an account, and complete the process.

    3. If you remember the email address on your account but forget your username, then please attempt to search for your username in your registration email and use the forum's Member List. You can sort the list alphabetically (ascending or descending), but you can also sort the list by Join Date/Descending to get the most recent registrations first to hopefully jog your memory. Once you've found your username, use the "I forgot my password" process.

    4. If you still can't find your username or email address, then submit a new registration request. Please allow 72 hours. If I receive a registration request for an existing username or email address thus preventing me from registering you, nothing may happen. You may have to create a new email account for yourself through gmail or whatever. Please try to reregister with a different username/email address combo (allowing 72 hours each) until you get an activation email, and complete the registration process.

    5. If all else fails, you can email forums -at- rancorpit.com with as much information as possible.

    6. Please record your Log In credentials and make sure your email address is kept up-to-date on your account!


If any anyone knows about someone else having trouble registering or logging in, please refer them to this thread. If any registered and logged-in users have any questions, please feel free to ask here. Please see below for background on this post. Thank you.
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Whill
Supreme Chancellor (Site Admin)


Joined: 14 Apr 2008
Posts: 4232
Location: Columbus, OHIO, USA, Earth, The Solar System, The Milky Way Galaxy

PostPosted: Thu Jan 04, 2018 1:22 pm    Post subject: Forgotten Log-In credentials, duplicate registrations Reply with quote

Let me please reiterate here that during the "registration blackout" of our ownership transition, I saved every single registration email sent to me. When the registration issue was fixed, I used the saved emails to delete every single account and reregister them from scratch so they would then get their activation email they hadn't got before. Some of the new users have successfully logged in, and a couple have posted. There should not be anyone that did not get successfully registered unless they did not complete the activation process in the email, but as far as I know there is no expiration on that so the link in the email and temporary password should still work.

In the short time I have been handling Registration, I've already had several new users forget their Log-In credentials. The "I forgot my password" process on the Log In screen requires you to enter both your username and email address. This process has been tested to work since the server migration.

A couple users have sent messages through other people and asked them to change their password. I found that this was an issue in the past for Loc Taal. I will no longer reset someone's password by a message being passed along because bypassing the security process of sending an reset password email to the registered email address allows people to hijack someone else's account. If the prior email address (or username) is forgotten and can't be recovered, then the solution is to create a new account.

I've also had a handful of existing users (who have never posted) attempt to re-register with a different username but the same email address, and the system disallows me to create a second account with the same email address (or username) as an account already registered. Until now, I have laboriously searched for the previous account with the same email address, deleted the previous account, and then registered the new one. I will do this no more.

Hopefully the OP process will minimize these issues.
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